- Return Policy
You may return new, unopened , original purchase condition items within 14 days of the original receipt date for a full refund. We will also pay the return shipping costs if the return is a result of an error (you received an incorrect or defective item, etc.). All products must be unused, in new condition, and accompanied by all the original manufacturer's packaging, manual(s), blank warranty cards, and miscellaneous part and accessories. Items in sealed clam-shells must be unopened.
Items are subject to an inspection and all decisions made by Defcon Paintball Gear as to the condition of items, and their eligibility for return or exchange, are final.
Defcon Paintball Gear makes no guarantee, explicit or implied, that paintballs shipped to you will arrive unbroken.
No returns will be accepted on closeout or final sale items.
No returns or exchanges will be accepted on items that are used, damaged, not in original condition, missing any parts or materials, or with missing or damaged packaging. An item will be deemed used if there have been any attempts to install, modify, shoot, test fire, wear or wash.
Items returned that are not eligible for return will be returned at the customer's expense.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.